Help
Support
Last updated: September 13, 2026
Need a hand? Here's how to reach us, plus answers to the questions we get most.
Getting help
In the app
Go to Account → Support and open a ticket. We answer in the app, usually within one to two business days.
By email
Email pickstorm@gmail.com. Send it from the address on your account so we can find you.
Common questions
Is PickStormm gambling?
No. There's no real-money wagering, no purchase required and no paid entry. Picks and analysis are for fun, not betting advice.
How do picks and streaks work?
Each day the pick board has questions on real games. Choose your answer before the game starts, when picks lock. You can have one pick in play at a time, and once it's graded you can make your next one. Every correct pick adds to your win streak, a wrong pick resets it, and a voided question doesn't count either way. Your longest streak each month sets your place on the monthly leaderboard.
How do monthly prizes work?
When PickStormm offers a prize for the month, the app shows it on the streak board and the leaderboard, with how many players win. The top of the monthly streak leaderboard wins it when the month ends. It's free: there's nothing to enter and nothing to buy, you just make picks. Winners are contacted by email. The Official Rules have the full details.
How do I delete my account?
In the app, go to Account → Delete account. On the web app, open Account and choose Delete account. See how to delete your account for what is removed and what we keep.
How do I report abuse?
In a game room, long-press or tap the message and choose Report, or Block to hide that person's messages. Read the Community Guidelinesfor what's not allowed and how moderators act on reports.
I can't sign in
Use the reset password option on the sign-in screen and follow the email you receive. If it doesn't arrive, check your spam folder, then email pickstorm@gmail.com from the address on your account.
How do I change my date of birth?
Your date of birth is locked once it's saved, because it's used for age checks. Open a ticket in Account → Support and we'll help you correct it.